SINE under IOC

Både Politiet, SINE-sekretariatet og Dansk Beredskabskommunikation holdte vejret da SINE nettet skulle bestå sin ilddåb under IOC Konferencen. SINE nettet skulle på sin første vigtige opgave, da politiet skulle beskytte Barack Obama under hans besøg. Alle kunne ånde lettet op – SINE-nettet og terminalerne virkede helt efter hensigten som forventet. Alt i alt blev det til 15.000 beskeder gennem de mange radioer, som den dag var i brug.

SINE terminal nummer 10.000 er bestilt

Over en længere periode har SINE brugere – herunder politi, brandvæsenet, ambulancer etc. – overvejet, hvilke terminaler der passer bedst til deres behov. Blandt andet har brugerne testet terminaler fra forskellige udbydere. SINE terminalerne erstatter brugernes analoge radioer og beregninger har vist, at der i alt vil være 20.000 SINE terminaler, efter udskiftningsprocessen.

I starten af november modtog Dansk Beredskabskommunikation bestillingen til terminal nummer 10.000 – et milepæl der betyder, at Dansk Beredskabskommunikation er nået halvvejs i leveringen af terminalerne.

Det var Nordsjællands Brandvæsen, som bestilte et sæt terminaler hvor nummer 10.000 var inkluderet. Højdepunktet blev fejret sammen med SINE-sekretariatet og Nordsjællands Brandvæsen, som fik terminal nummer 10.000 og 10.001 som gave af Dansk Beredskabskommunikation.

Første SINE terminal blev leveret i forbindelse med pilotprojektet på Lolland/Falster primo 2008. Brugergrupper fra landets kommunale beredskaber samt Politiet, Hjemmeværnet og Beredskabsstyrelsen bestiller løbende flere terminaler af Dansk Beredskabskommunikation.

På billedet ses Rene Christoffersen fra SINE- sekretariatet, Jan Skjold, marketingschef hos Dansk Beredskabskommunikation samt Niels Mørup og Allan Holst fra Nordsjællands Brandvæsen.

TETRA takes control of transport – by sea, by land

Greater Copenhagen and Sealand Region – Denmark
Denmark’s capital, Copenhagen, houses the Royal Family, the Danish Parliament, and a number of government and financial institutions, as well as international organisations and company headquarters. In recent years, economic activity levels have increased significantly and, with the opening of a rail & road bridge between Copenhagen and Malmö (Sweden), the city has become a gateway to Scandinavia and the Baltic Area. Furthermore, the Copenhagen Airport serves as the main airport in northern Europe/Scandinavia.

The city boasts a well-developed public transport network in terms of local trains, metro lines and buses. But increasing traffic levels in recent years have led to congestion, which has renewed the focus on improving both traffic controls and public transport.

Regional restructuring creates new communication challenges for Denmark’s largest transport authority.
Movia Public Transport was formed in 2007, with the merger of HUR Trafik and two local county transit agencies – VT and STS. This was in response to major municipal restructuring undertaken by the Danish Government some five years earlier.

Today, Movia is Denmark’s largest public transport agency, serving approximately 220 million passengers a year. It covers a population of some 2.4 million in Denmark’s Capital Region (with the exception of Bornholm), including Greater Copenhagen and the rest of the Sealand Region.

Responsible for co-ordinating a fleet of 2,000 buses, 30 inter-urban commuter trains and Copenhagen’s marina ferry service (all of which are operated by subcontractors), Movia manages some 600 bus routes, nine local railway lines and two ferries. It is also charged with provisioning a reliable communications infrastructure for use by the fleet. The subcontractors providing bus, train and ferry services, employ some 3,000 personnel in total, making efficient radio communication essential for smooth operation of Movia’s transportation routes.

In 2002, the Authority decided to replace its ageing two-way radio system with a state-of-theart digital solution that could support effective communications between drivers and dispatch, as well as providing traffic monitoring/control facilities and location-based services. Once deployed, the network was to be operated on behalf of Movia by local service provider, Dansk Beredskabskommunikation.

Motorola TETRA solution integrates with traffic monitoring & control to speed public transport in Copenhagen.
Following a competitive tender process, Movia specified a Motorola TETRA solution, including Dimetra IP infrastructure and 1,200 MTM700 mobiles. The latter feature a Vehicle Integrated Unit (VIU) for deployment on buses, trains and ferries. Also provided were 100 Motorola TETRA portables, for use by service/field personnel.

Selected in preference to a TETRApol-based solution put forward by EADS, Motorola was awarded three contracts by Movia in August 2003:

• Supply of mobile and portable TETRA terminals
• A ‘Build-Own-Operate’ contract for network infrastructure – under which Movia has access to
the network on a ‘fee-for-service’ basis
• Maintenance & Repair of TETRA equipment

“Cost and functionality were our prime considerations when specifying the new radio system,” states Mogens Buch-Larsen, Director Administration, Movia. “Also important was the certainty of Motorola being able to deliver, manage and maintain the system.” Delivery of the voice network was completed by July 2004, with the TETRA terminals and data capability being implemented in July 2005 – on time and within budget.

The TETRA network now covers the Capital Region and connects 25 independent subcontractor’ facilities, enabling instant and reliable, two-way radio communications between drivers, field personnel, and their corresponding dispatch centres. GPS information is transmitted to the dispatch teams from antennas fitted to each vehicle within the fleet. Movia also has TETRA consoles installed at its customer operations centre and traffic control unit – from where services can be monitored and coordinated (although it does not control the fleet directly), and important information is communicated to drivers via voice or text.

Driver security has been assured using the Covert functionality enabled by Motorola’s MTM700s. A hidden emergency button can activate the radio’s silent audio monitoring facility, enabling dispatchers to hear what is happening on the bus, as well as being able to identify their location. A second emergency button on the radio enables drivers to request police, fire or ambulance assistance.

The data capability of Motorola’s Dimetra IP TETRA solution has also proved essential. “Although we were obligated to deliver just the voice system, the data applications that TETRA can support were the extra motivation in making this investment – enabling us to move from having simply voice, to data capabilities
that could ensure a modern service,” Buch-Larsen explains.

Movia uses a traffic monitoring & control system supplied by Sweden-based Hogia, which pulls GPS location data from the TETRA network, and displays it on-screen at dispatch consoles. Movia is now looking to interface TETRA with Copenhagen’s road traffic control system, which would provide the ability to initiate green lights when a bus approaches. Another application being investigated is a system to ensure passengers can make connecting journeys.

As a municipal transport authority, Movia is also part of Copenhagen’s disaster management plan, whereby the public transportation fleet could be used by rescue teams. As such, Movia’s TETRA network is scheduled to become part of the ‘SINE’ network – the mission-critical public safety system being deployed for emergency services (fire, ambulance, and police).

SINE (SIkkerhedsNEttet) is based on a nation-wide TETRA network known as ‘Tetranet’, which is owned, operated and managed by Motorola under a ten-year contract. Commissioned in 2007, it is currently being piloted and will provide coverage across all of Denmark’s regions over the next few years.

Movia’s TETRA network is now to be extended on a project-byproject basis. For example, a new ‘Kompakt’ terminal is planned for the train station in Næstved (West Sealand) and TETRA will provide part of a technical solution enabling buses to be dynamically allocated a parking spot at the terminal. The aim is to maximise the utilization of available space.

Taking control of transport and improving service levels
Movia’s field service personnel use TETRA portables to feed back operational information such as whether buses are clean, passengers have tickets, and buses are following Movia’s established routes. The GPS capability allows Movia to monitor and store the entire journey. “TETRA data applications have changed the way we conduct business with our subcontractors. The availability of real-time vehicle location information means that we can draft contracts based on SLAs (Service Level Agreements),” says Buch-Larsen.

This facility has also assisted in the planning of new routes, timing journeys and monitoring the progress of new drivers – who can be contacted if they have mistakenly taken a wrong turn. Drivers can also be alerted to any traffic congestion, while those at an end stop can be informed of when the next bus is due.

Moreover, service levels delivered to customers have been improved. Movia is able to verify the time a bus arrived at a particular stop and respond to any customer complaints accordingly. “It saves a lot of time in terms of administration, and also in disciplining drivers – since GPS provides the truth and nothing but the truth!” states Buch-Larsen.

Travellers can obtain real-time vehicle location information from a specific bus/train stop, by sending a text message from their mobile phones. Location data is also fed into the online national travel planner, which combines all the different modes of public travel.

Motorola managed TETRA service takes the S-train for Danish State Railways

Danish State Railways (DSB) and the S-train commuter rail system
DSB is the largest train operating company both in Denmark, and the whole of Scandinavia. Founded in 1885 following the merger of two government-owned companies to form the Danish State Railways (Danske Statsbaner – ‘DSB’), the company became an independent public corporation in January 1999, and today operates under the auspices of the Danish Ministry of Transport and Energy. DSB employs a staff of 9,200, and reported a turnover of €657.9 million for the fi rst half of 2009, with profit before tax of €24.9 million.

Responsible for passenger train services over most of Denmark’s railway network, and across international borders, DSB’s remit includes the ‘S-train’ commuter rail system. S-train serves the Danish capital, Copenhagen, and its greater metropolitan areas, carrying some 360,000 passengers each day and forming the heart of the city’s public transportation infrastructure.

Provide a fully-managed, two-way radio communications service to meet the diverse requirements of S-train’s operations
DSB employs approximately 800 service personnel charged with the smooth running of Copenhagen’s S-train commuter rail system. The company required a reliable, yet inherently fl exible two-way digital radio communications system that could support 135 trains (sets) in operation, as well as the wide range of functions performed by S-train’s staff – locomotive drivers, ticket inspectors, train maintenance personnel, station staff, cleaners, etc. Specifi c needs included secure mobile data connectivity to remote databases, and GPS (global positioning system) functionality to improve the deployment and safety of personnel.

Most importantly, DSB wanted a state-of-the-art digital radio solution to replace its aging analogue network, which was increasingly unreliable and costly to maintain. However, the company did not want to procure its own equipment, since there are future plans to migrate all railways in Denmark to a single communications system. A fully-managed radio service therefore offered the most cost-effective solution.

Motorola’s IP Dimetra keeps S-train communications on track
In 2004, DSB tendered a ‘build-own-operate’ contract for a Copenhagen-wide communications network. A number of companies submitted bids, including mobile network operators, and a local two-way radio provider. However, DSB opted for a managed service proposed by Dansk Beredskabs Kommunikation (DBK), a fully-owned Motorola subsidiary that holds two TETRA operating licences in Denmark.

DBK is currently rolling out a nationwide network, known as ‘SINE’, for emergency and public safety agencies across the country. Also licensed for civil applications, DBK had already established a commercial TETRA network in the greater Copenhagen area to serve Movia, the City’s municipal transport authority. Based on Motorola’s IP Dimetra infrastructure, the DBK network comprises approximately 50 base stations and a central switch, providing instant and reliable two-way radio communication for the smooth operation of Movia’s transportation routes.

“Our main priority was to deploy a reliable system that could serve all users with private and group calls, whilst ensuring high priority in the event of emergencies. We also needed mobile connectivity to S-train’s servers, databases and the Internet,” states Brian Andersen, Project Manager at DSB. “The system put forward by Motorola met all of our operational requirements, whilst our staff thought that Motorola’s portable radios were a good choice in terms of their design, functionality and build quality.”

DSB purchased a fully-managed service from Motorola, comprising more than 500 MTH800 hand-portables, and nine dispatch consoles. The MTH800s feature mobile packet data and WAP (wireless application protocol) browser, enabling database and Internet connectivity, as well as GPS for location-based services. DSB is currently piloting Motorola’s advanced MTP850 hand portables, to support enhanced in-train GPS coverage.

Rollout commenced in May 2006, was completed in a week, and switchover to the new system was almost simultaneous. “We were able to deploy 400 radios immediately, followed by a further 200 commissioned at a later date to ensure a secure transition,” Brian continues. The service is configured for trunk-mode operation only, whilst there is full coverage throughout all of the train sets, buildings and tunnels. The system uses DBK’s network infrastructure and operates as a standalone network under a VPN (virtual private network)configuration.

Training to familiarise S-train staff with the portable radios was provided by Motorola. Locomotive drivers were issued with specially-written guides to ease the operational impact of the switchover. “Motorola has been excellent in its delivery and support. Everything is working as it should and if there is an issue, it is addressed immediately.”

Unified radio communication ensures efficiency, reliability and security
S-train has five operations rooms equipped with dispatch consoles, plus a central management office located at Copenhagen’s main railway station from which all S-train services and personnel are now coordinated via TETRA.

S-train is able to monitor all radio communications, receive and transmit status updates between users, and track their locations via GPS.

“We can make one-to-one, group and emergency calls, and still have other talk groups available for our every-day needs. We can also communicate with members of the local Fire Service who have been issued with some of our TETRA radios,” says Brian.

Station managers are able to provide accurate information regarding train arrivals and departures, whilst ticket inspectors use the TETRA radio’s WAP browser to query the database of the Danish Social Security Office to verify the identity of passengers when necessary. WAP also allows S-train personnel to log their working hours with the DBS time & attendance database. And with GPS data transmitted to dispatchers, S-train is able to deploy personnel more efficiently – and rapidly – when required.

“Because of GPS, staff know they are safe with these radios, plus the fact that emergency calls get a high priority on the network. This is very important to us, and it is a strong benefit for the organisation as a whole.”

SINE brugere vælger terminaler

I øjeblikket er SINE brugere – herunder politi, brandvæsenet, ambulancer etc. – ved at beslutte sig for, hvilke terminaler der passer bedst til deres behov. En del har allerede sendt deres bestillinger til Dansk Beredskabskommunikation, mens andre stadig tester de forskellige modeller fra forskellige udbydere.

Dansk Beredskabskommunikation forberedt på det værste

Beslutningen om at indføre et fælles kommunikationssystem til det danske beredskab er truffet fordi det udstyr, som beredskabet har i dag, ikke lever op til hverken beredskabernes eller befolkningens sikkerhedsbehov. Derfor skal SINE-nettet fungere i ekstreme situationer som for eksempel ved større katastrofer. Her bliver beredskabernes kommunikationstrafik forøget kraftigt og der er derfor brug for en omfattende dækning til terminalerne. For at være forberedt på kritiske situationer gennemfører Dansk Beredskabskommunikation bl.a. en række beredskabsøvelser, der har til formål at træne kommunikation, eskalering og alarmering nøjagtigt som det ville ske i praksis.

Den seneste beredskabsøvelse strakte sig over fire dage og omhandler bl.a. trusler mod nettets infrastruktur såvel som trusler på andre ressourcer. Udefra kommende påvirkninger som pandemi blev også øvet. De forskellige kriser opstod på tværs af hinanden, da en ulykke som bekendt sjældent kommer alene.

Beredskabsøvelserne bliver ledt af en fast krisestab, der samarbejder på tværs af organisationen. Krisestaben er trænet til at håndtere fejl i løbet af kortest mulig tid. Dansk Beredskabskommunikation tager kriseøvelserne ligeså alvorligt som virkelige krisesituationer, da både befolkningens og beredskabernes sikkerhed er afhængig af, at SINE-nettet fungerer optimalt ved en ulykke eller katastrofe.

Sikkerhed omhandler dog ikke kun krisesituationer hos Dansk Beredskabskommunikation. Sikkerhed er en holdning og en løbende proces hos den enkelte. Kvalitets- og Sikkerhedschef hos Dansk Beredskabskommunikation, Karsten Klyverts, udtaler:

”Vi skal opretholde et højt beredskab gennem en professionel tilgang til sikkerhedsarbejdet. Dette sker ikke blot ved at overholde de fastlagte retningslinier i en specifik krisesituation, men ved at tage stilling til sikkerheden i alt hvad vi laver.”

SINE-nettet klar til Klimatopmødet 2009

Efter omfattende test er SINE-nettet klar til brug, når København skal være vært for klimatopmødet den 7. december 2009.

SINE-systemet består af tre forskellige dele, hvoraf Dansk Beredskabskommunikation leverer to – det omtalte net samt terminalerne, som beredskaberne bruger i kommunikationen med hinanden. Derudover indbefatter systemet også kontrolrumssoftware. Dette koordineringsværktøj muliggør en effektivisering af udrykningen, da en indsatsleder eksempelvis kan identificere den politibil, der er tættest på et gerningssted og derved dirigere vognen til stedet. Dansk Beredskabskommunikation har, som aftalt med staten, leveret nettet og terminalerne til SINE, og de er godkendt og klar til december måned. Kontrolrumssoftwaren, som den danske virksomhed, Terma, leverer, er forsinket. Politiet i Hovedstadsområdet opererer dog med en anden udgave af den tiltænkte kontrolrumssoftware, som spiller sammen med SINE-nettet. Det betyder, at beredskaberne har en fuld funktionel udgave af SINE-systemet til klimatopmødet. Pt. er SINE–nettet ved at blive optimering af nettet, som er en naturlig forlængelse af, at nettet nu er landsdækkende.

SINE-nettet på særligt udsatte områder

SINE-nettet dækker hele Danmark meget tæt med radiosignaler. Den omfattende dækning skal give danskerne og beredskaberne som brandvæsen, ambulance, politi osv. en markant øget sikkerhed i forhold til tidligere. SINE-nettet kommer særligt til sin ret i vigtige trafikale knudepunkter, hvor risikoen for ulykker og katastrofer er større – og hvor en hurtig, koordineret og sikker redningsaktion er af særlig afgørende betydning. To eksempler på sådanne trafikale knudepunkter er Nørreport Station og Øresundsforbindelsen. Antallet af mennesker, som færdes her – kombineret med trafikknudepunkternes fysiske rammer – gør, at beredskabet kan have svært ved at udføre redningsaktioner på disse steder. Derfor er der også særlige krav til SINE-nettet her.

Ved Nørreport Station er kravet til SINE-nettet, at det både skal dække tunnelområdet og stationsarealet. Beredskabet skal kunne bevæge sig fra tunnel til gaden uden at miste forbindelsen på deres terminal. Det betyder, at Dansk Beredskabskommunikation opsætter flere basestationer i nettet i området omkring Nørreport station sammenlignet med andre steder af landet. På den måde imødekommer Dansk Beredskabskommunikation redningsarbejdernes vanskelige arbejdsvilkår ved stationen.

For Øresundsforbindelsen gælder også helt særlige krav. Ikke alene skal SINE-nettet dække både tunnelen og havoverfladen, men nettet skal også spille sammen med det tilsvarende svenske system, som beredskabet anvender i Sverige. Selvom der allerede nu er dækning både på Nørreport Station og på Øresundsforbindelsen, opgraderer Dansk Beredskabskommunikation nettet kraftigt for at leve op til de høje sikkerheds- og driftskrav.

Selve SINE-nettet er dermed klar til brug før klimatopmødet i december både ved Nørreport Station og Øresundsforbindelsen, såvel som i resten af landet.

SINE-nettet nu klar til brug i hele landet

Dansk Beredskabskommunikation har til opgave at etablere og levere et nyt landsækkende net og tilhørende terminaler til det danske beredskab inden 2010. Brugerne kan nu fejre, at Dansk Beredskabskommunikation har afsluttet etableringen af SINE-nettet inden for den fastsatte tidsramme. Dansk Beredskabskommunikation skal sørge for landsdækkende net dækning til SINE-systemet og har etableret nettet i faser. Lolland Falster og Sjælland var først, derefter fulgte Hovedstadsområdet, Bornholm, Fyn og Sønderjylland. Region Midtjylland og Region Nordjylland var de sidste til at modtage SINE-nettet. Næste led i processen omfatter en grundig test af SINE-nettets dækning i Region Midtjylland og Region Nordjylland. Herefter følger en grundig undersøgelse af hele netværket, som forventes afsluttet til februar 2010 med en godkendelse af SINE sekretariatet under Rigspolitiet. De store krav der er stillet til SINE-nettets sikkerhed og drift testes i denne meget omfattende godkendelsesproces. SINE er tænkt som den største opgradering af befolkningens og beredskabernes sikkerhed i danmarkshistorien.