Dansk Beredskabskommunikation A/S (DBK) is ISO9001:2008 certified and has been certified since February 2010. The ISO 9001 certification standard cover demands to the company’s quality management system. The quality management system creates an overview of the workflow and procedures through written instructions and procedures. It’s effective to monitoring and correcting the company’s actions.

For DBK the certification primarily requires that the company on a constant basis needs to meet some very high demands within customer service. One of the demands is that a super user shall wait no longer than 3 minutes before he is serviced when he calls the SINE Helpdesk.

A certified company has to follow the requirements in the standard. To make sure that DBK continuously meet the requirements DBK is audited and recertified periodically.

In the fourth quarter of 2012 DBK was recertified by Force Technology. Management as well as employees were audited over a period of two days. DBK passed the recertification and proved that we continuously meet the quality-related requirements.

Facts about ISO:

* ISO means “the International Organization for Standardization” and is a worldwide association of national standardization organizations.

* There are different kinds certifications like quality management system (ISO9001), environmental management (ISO14002) and safety and health management (18001)

The decision regarding SINE coverage in the Copenhagen Metro as approved by the Danish Government November 26th 2013. DBK has signed an agreement with Centre of Emergency Communication and the Copenhagen Metro company about the delivery of SINE coverage in Copenhagen  Metro line 1 and 2, which are the currently running metro lines in Copenhagen.  With the establishment of coverage in the metro the nationwide SINE network will include another important area. The coverage is expected to be established second half 2014.

2013 has been an exciting year for DBK, supplier to The Danish State of the digital emergency radio communication system SINE.

We have continued the expansion, optimization and continuous improvements of the SINE network throughout 2013 and we continue the good work in 2014.

More than 22.000 radios are currently operational on SINE and we are pleased to say that 2013 was the year that AGA coverage (“Air-Ground-Air”) was implemented in SINE. AGA gives the Danish emergency operators the possibility to communicate with each other on ground and in rescue helicopters in the air.

We would like to use the opportunity to thank our customers, suppliers and partners for an excellent cooperation in 2013 and we wish all of you a happy 2014.