This new service provides the option for SINE Helpdesk to perform a restart of one or more voice nodes (one voice node is typically one operator position). The service may be performed in situations where the operator experiences problems in his control center function (ICCS) despite DBKs monitoring shows that all elements seem to work all right.
Readymade templates in the Ticket system makes it easy for the Super User to request the restart, securing at the same time that the restart is only performed for your own control center (ICCS).
Restart will, if possible, be executed immediately, and not, like before, be escalated to second level support and performed only during normal working hours. Now it may be executed around the clock.